sweerte Privacy Policy

1. Introduction

sweerte ("sweerte," "we," "us," or "our") operates the online casino and sports betting platform accessible at sweerte.net. As part of delivering our services to players across the Philippines — including in Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond — sweerte necessarily collects and processes certain personal data about registered players and site visitors.

This Privacy Policy ("Policy") describes in detail:

• The categories of personal data sweerte collects;
• The purposes for which sweerte uses that data;
• The parties with whom sweerte may share data and under what conditions;
• The security measures sweerte employs to protect your data;
• The rights you hold over your personal data and how to exercise them.

This Policy applies to all personal data processed by sweerte in connection with the sweerte platform, including data collected through the website, mobile browser sessions, customer support interactions, and payment processing. It should be read alongside sweerte's Terms and Conditions, which are available at /terms-conditions.

sweerte acts as the Data Controller for personal data collected through the sweerte platform. As Data Controller, sweerte determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

2. Data We Collect

sweerte collects personal data across several categories depending on how you interact with the platform. The table below summarizes the main data categories we process:

sweerte does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data, except where a player voluntarily discloses such information in the context of a responsible gaming self-assessment or support request.

3. How We Collect Your Data

3.1 Directly From You

sweerte collects most personal data directly from you when you:

• Register a sweerte account and complete the sign-up form;
• Complete KYC identity verification by submitting identification documents;
• Make a deposit or request a withdrawal through the sweerte cashier;
• Contact sweerte's customer support team via live chat or email;
• Participate in sweerte promotions, surveys, or feedback programs;
• Update your account profile or responsible gaming settings.

3.2 Automatically Through Your Use of the Platform

When you visit or use sweerte.net, certain technical and usage data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser configuration, pages visited, games launched, and session activity. See Section 7 (Cookies & Tracking) for more detail.

3.3 From Third Parties

sweerte may receive personal data about you from trusted third parties in specific circumstances, including:

• Payment providers (e.g., GCash, Maya, BPI, BDO) for transaction verification and fraud screening;
• Identity verification services for KYC and anti-money laundering checks;
• Fraud prevention databases to cross-check account activity against known patterns of abuse;
• Regulatory authorities such as PAGCOR, where permitted or required by applicable law.

4. How We Use Your Data

sweerte uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, verifying, and securing your sweerte account;
• Service delivery: Processing deposits and withdrawals, awarding bonuses, and providing access to games;
• Regulatory compliance: Meeting our KYC, AML, age verification, and reporting obligations under Philippine law;
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and enforcing player-requested limits or exclusions;
• Fraud and security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and unauthorized account access;
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support services;
• Platform improvement: Analyzing aggregated usage data to enhance game offerings, website performance, and user experience;
• Marketing communications: Sending you promotional offers, bonus notifications, and tournament announcements — but only where you have given your explicit consent or where permitted under applicable law. You may opt out at any time.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), sweerte must have a lawful basis for processing your personal data. sweerte relies on the following legal bases:

• Contractual necessity: Processing required to provide you with the sweerte service as described in our Terms and Conditions — including account registration, payments, and gameplay;
• Legal obligation: Processing necessary to comply with Philippine law, including AML regulations, PAGCOR licensing requirements, and data retention mandates;
• Legitimate interests: Processing necessary for sweerte's legitimate business interests, such as fraud prevention, platform security, and analytics — where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

sweerte does not sell your personal data to third parties under any circumstances. sweerte may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

6.1 Service Providers

sweerte engages trusted third-party service providers who process personal data on sweerte's behalf and under sweerte's instructions. These include payment processors (GCash, Maya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platform operators. All such providers are contractually bound to process your data only as instructed by sweerte and to implement appropriate security measures.

6.2 Game Content Providers

Certain game outcome and session data may be shared with sweerte's licensed game content providers for the purpose of delivering and auditing game results. These providers do not receive your identity or financial data beyond what is technically necessary for game delivery.

6.3 Regulatory and Law Enforcement Authorities

sweerte may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory mandate. sweerte will notify you of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of sweerte's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any material changes to the processing of your data that may result.

7. Cookies & Tracking Technologies

sweerte uses cookies and similar tracking technologies on sweerte.net to enable core platform functionality, enhance your experience, and gather analytics data. The main categories of cookies sweerte uses are:

• Strictly necessary cookies: Required for the website to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences, such as your chosen language, lobby view, and responsible gaming settings. Disabling these may reduce platform personalization.
• Analytics cookies: Used to collect aggregated, anonymized data about how players interact with sweerte.net — including pages visited, time on page, and error reports. This data is used exclusively for internal platform improvement.
• Security cookies: Used to detect and prevent fraudulent sessions, bot activity, and unauthorized login attempts.

sweerte does not use third-party advertising cookies or behavioral targeting cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to sweerte.

8. Data Retention

sweerte retains your personal data for as long as your sweerte account remains active and for such additional periods as are required by applicable law or necessary for legitimate business purposes. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in line with Philippine AML retention requirements;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLC regulations;
• Customer support records: Retained for three (3) years from the date of last interaction, or longer if relevant to an ongoing dispute;
• Marketing preferences and communications: Retained until you withdraw consent or request deletion, at which point we will remove your details from our marketing lists within thirty (30) days;
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, sweerte will securely delete or anonymize your personal data so that it can no longer be associated with your identity.

9. Data Security

sweerte implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and sweerte's servers;
• Encryption at rest for sensitive data fields including financial account references and identity document scans;
• Role-based access controls limiting sweerte staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for all sweerte administrative systems;
• Regular third-party security audits and penetration testing of sweerte's platform;
• Real-time fraud detection and anomaly monitoring across all player transactions and sessions.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data sweerte holds about you:

To exercise any of the above rights, please contact sweerte's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." sweerte will acknowledge your request within five (5) business days and fulfill it within thirty (30) days, or notify you if an extension is required.

11. Minors & Age Restriction

sweerte strictly prohibits access to its platform by individuals under 21 years of age, in accordance with Philippine gaming regulations. sweerte does not knowingly collect personal data from minors.

Parents and guardians are responsible for monitoring their dependents' online activities. sweerte recommends that parents and guardians use parental control software where appropriate to prevent minors from accessing online gaming platforms.

12. Cross-Border Data Transfers

sweerte's primary data processing infrastructure is located within data centres serving the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers operating in other jurisdictions — for example, game content providers or cloud infrastructure partners with regional data centres in Asia.

Where such cross-border transfers occur, sweerte ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual data processing agreements that bind the recipient to data protection standards equivalent to those required under Philippine law;
• Transferring data only to jurisdictions or organizations that provide an adequate level of data protection;
• Minimizing the scope of data transferred to only what is strictly necessary for the recipient's function.

You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting sweerte's Data Protection Officer.

13. Changes to This Privacy Policy

sweerte reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. Where changes are material, sweerte will notify registered players via email or a prominent notice on sweerte.net at least seven (7) days before the changes take effect.

The effective date at the top of this Policy indicates when it was last updated. Your continued use of sweerte after the effective date of a revised Policy constitutes your acknowledgment of and agreement to the updated terms. We encourage you to review this Policy periodically to stay informed about how sweerte protects your personal data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or sweerte's processing of your personal data, please contact sweerte's Data Protection Officer (DPO):

If you are not satisfied with sweerte's response to your data privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. sweerte is committed to resolving all data privacy concerns promptly and in good faith.